DO YOU SHIP WORLDWIDE?
Yes – enter your chosen delivery location & your cart will update with the shipping charges for chosen country.
HOW DO I PLACE AN ORDER?
- We aim to make placing an order as easy as possible:
- Find the item you want to purchase.
- Select the size you want.
- Click Add to cart.
- Click on your shopping cart or go directly to the checkout and fill in your payment, billing and delivery details.
That’s it – just wait patiently for your order to arrive at your door.
WHAT’S YOUR RETURNS POLICY?
If there is a problem with your item or order please email us here – info [at ] theroyalofficial.com
Please note: To return an item you will have to pay the postage costs.
Post your item back to us & we will refund the cost of your item. If you wish to replace it, please order again.
We only offer refunds & not exchange of items at this present time.
Please note: the item you are returning should be unworn, unwashed and in its original condition.
CAN I CHANGE THE ADDRESS ON MY ORDER?
If your order hasn’t left the warehouse & we are notified in time then we can change the address. Please email us with new address details here – info [at ] theroyalofficial.com with ‘CHANGE OF ADDRESS’ as the subject of your mail.
If the item has left the warehouse, we unfortunately cannot do anything.
Please check your address details thoroughly before ordering.
WHEN WILL AN ITEM BE RESTOCKED?
All news regarding item restocks will be updated on our social media sites.
We like to keep the ranges & lines as exclusive as possible so often if an item sells out, it may be gone forever. Don’t wait around if you see something you want!
I HAVE RECEIVED THE WRONG ORDER
Unfortunately this can happen from time to time. If there’s a mix up with your order please email us here –
info [at ] theroyalofficial.com and we will organise exchange & replacement.
ITEMS BOUGHT AT A SHOW
Our online store is ran completely separate to the merchandise you find on tour, both are owned by the band but to avoid confusion we are unable to offer any refunds/exchanges. All tour merchandise sales are final.
CAN I DESIGN FOR THE ROYAL?
We are always happy to see your designs and will always consider them for the store. Anyone wishing to share their designs with us, must have an (up to date) online portfolio, which can be linked with the potential designs attached in an email to info [at ] theroyalofficial.com
IS THERE A “THE ROYAL” FACEBOOK, TWITTER, INSTAGRAM ETC?
You can keep up to date with the latest news from While She Sleeps on all social media channels. Here you will find the most up to date news regarding shows, news and merch restocks. Find them at the bottom of every website page.